Returns
We are confident that you will love your purchase, but if you are not satisfied for any reason, return the items within 14 days of placing your order and we will exchange or refund them.
You can send us your unwanted items using the return label provided with your packing slip. Be sure to also include your packing slip in the package. In order for us to process your refund as quickly as possible, please download and complete the return form. click here. Please note that Futorvit S.L. is not responsible for the cost of returning packages to our warehouse. Futorvit S.L. will also not be responsible for any costs arising from the loss of returned packages. We recommend that you return packages to our warehouse via a tracked courier service.
Once we have received your returned item(s), we will issue a refund to the payment method used to pay for the order. Please allow 14 days for the refund to appear in your account.
Lost or damaged packages
If you have any missing or lost products from your order, please contact our customer service team at queries@futorvit.com or call us at +34 952 766 327.
Lost packages must be reported within 30 days from the date of shipment; we will not be responsible for any loss if you fail to do so.
We take great care to ensure that your items reach you in good condition. However, should you receive a damaged item, simply return it to us and we will gladly refund or replace it. Returns can be made using the return label with your documentation.
Additional information on returns
We reserve the right to request the return of defective products with the shipping number on the outside of your package, by registered delivery to the address below, and the products will be inspected. If the defect is found, a full refund will be issued for the returned products.
We will not be responsible for shipping and packaging costs for returned products. We recommend using a certified delivery service for returns, as we cannot be responsible for products that do not return to our warehouse.
Return address:
Holland & Barrett
Ave. Ramón y Cajal nº 7
29601 Marbella