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about us

Holland & Barrett International is one of the world's leading health and wellness retailers and the largest in Europe...

...supplying its customers with a wide range of vitamins, minerals, health supplements, specialized foods and natural beauty products. With over 145 years of industry experience, our name is familiar in almost every major city and town in the UK and is becoming increasingly visible in markets as diverse as the Netherlands and Malta to the United Arab Emirates, Chinese and Indian.

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Our proposal

We sell a wide range of branded and private label products in these categories and also own various trademarks for specific product lines. We also sell sports nutrition products under license, for example through MET-Rx in the UK.

In total, we offer our customers over 9,000 skus across our ranges, including products from some of the world's most popular natural beauty, nutrition and vitamin brands including Centrum, Seven Seas, MaxiNutrition, Dr Organic and Bioglan.

We are proud of our extensive specialized training program...

...Which is unparalleled in the health supplement industry. Under our own unique "Natural Health Academy", our associates can obtain qualifications in the provision of health advice that are at the equivalent standard of "A" level and are officially recognized by the "Education for International Development" program of the UK Government. This is the first recognized training scheme to cover high street health, and associates are fully trained to understand the safety and contraindications of the products, for example use during pregnancy. Our commitment means that customers can confidently access clear and concise information to help them make informed decisions about products that meet their needs.

We have recently introduced our Healthy Expert Training which allows our Associates to further specialize in key areas such as Sports Nutrition, Natural Beauty, Supplements or Food.

Standard Stores – Our stores range in size averaging 1,100 square feet, with smaller standard stores selling our core traditional products in the supplement, fruit, nut and seed categories. Larger stores carry a wider range of health foods, including refrigerated and frozen sports nutrition along with a wide range of natural beauty products.

We want our stores to be full of discoveries, where our customers can touch, feel and interact with our products. That's why we've been introducing new features to the store for the past five years, including Pick n Mix stations with dried fruit, snacks and seeds, the Tea Bar where our customers can buy their favorite brew, and the popular oil and vinegar.

More stores: In 2015 we opened the doors of our first Holland & Barrett “More” store in Chester. These are the largest stores in our portfolio. More stores are designed to take the experiential element of our store proposition to the next level, giving our customers access to the widest selection of healthy foods and natural beauty products on the high street.

More stores introduced our new Deli Counter, offering a wide selection of olives and sun-dried tomatoes along with much more. The Natural Beauty area is also much broader, with a huge offer of make-up, cosmetics and hair care completely free of parabens, SLS and Microbeads. Customers can also customize their own products at our Make Your Own counters.

At around 5,500 square feet, More stores carry a wide range of vegan and vegetarian-friendly foods, as well as wheat-free, dairy-free and gluten-free products covering all the main Free From categories defined in the legislation, from gluten-free and dairy to allergies to nuts, eggs and fish. In addition, each Más store includes a Sports Nutrition area where trained employees can measure customers' Body Mass Index, hydration levels, and percentage of fat.

We currently have five More stores in Chester, York, Plymouth and Marble Arch.

We are proud to be not only a financially successful company, but also an award-winning one. Below is a selection of our recent awards:

• Ranked number 7 on The Sunday Times Grant Thornton Top Track 250
• Queen's Business Awards: International Trade
• 2016 Retail Week Specialty Retailer of the Year Award
• Retail Week Rising Stars Awards 2016 - IT or Technology Individual of the Year
• Customer Service Person of the Year 2016
• Coventry Telegraph Business Award 2016 - Retail Business of the Year
• Midlands and Yorkshire Contact Center Awards 2016 - Support Person of the Year
• 2016 Natural Beauty Retail Awards

When it comes to rewarding our loyal customers, we focus on offering them the best advice and solution possible. Holland & Barrett International launched its Rewards for Life program in 2011. With over 10 million members in the UK, the program is free for customers to sign up and offers four points for every £/€1 spent in store, online and directly. mail. Benelux also has its own version of the loyalty card.

Rewards for Life customers are spread all over the world. Making its UK high street debut, members now shop with Rewards for Life cards online from Russia to Gibraltar, from Lithuania to Kazakhstan.

2014 saw the launch of the Rewards for Life mobile app, which helped cater to a younger Holland & Barrett audience looking to collect points on the go.

We believe in innovation not just for innovation's sake, but in sourcing products to meet the health and wellness needs of our customers from the comfort of their main street. In 2015 we set our goal to become the UK's largest Free From retailer by launching the largest Free From food range available in the UK and the country's first Free From concept store – Holland & Barrett More.

To cater to the needs of the approximately 10 million people who suffer from food allergies and intolerances in Britain, our proposal listed 600 Free From products at launch with the aim of continuing the list to 3000 products, covering all the main Free From categories. defined in the legislation, from gluten and dairy free to allergies to nuts, eggs and fish.

This was not just a business move for us. One of the drivers for the new proposal was the personal experience of our former CEO Peter Aldis, whose son has a nut allergy. This experience led Holland & Barrett to partner with the national charity Allergy UK, which campaigns to ensure allergy is not a forgotten condition and provides advice, information and support to people with allergies and food intolerances.

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Holland & Barrett International's welfare ethos means charity is big deal. Our own Healthy Hope Foundation supports the fundraising efforts of our associates across our business with a key focus on health and wellness, education related to health, wellness and the environment, and the protection and enhancement of the environment. atmosphere.

Every year we donate a large amount of money from various fundraising events to Rainbows Children's Hospice in Loughborough. Here, children with limited lives and their families can find care and support.

At Holland & Barrett we don't just want to be good for our clients, we also want to be good for the planet. That's why in 2007 we launched the Plan-it Green project to ensure that we are environmentally responsible retailers. We are very proud of our achievements here:

We were the first retailer to abandon plastic bags in the store, six years before the Government introduced the 5p charge this year.

We are the only national retailer to have introduced a full range of paraben and sodium lauryl sulphate free toiletries.

We seek to source over 95% of our products from suppliers in the UK to greatly reduce the need for sea and air freight.

We have introduced carbon offset initiatives with the Carbon Trust and have switched to renewable materials for all advertising materials.

In addition to these achievements, we are particularly proud to be the first national retailer to ensure that all of our products are free of plastic microbeads that have been found to cause harm to the oceans and the marine life that live there.

Our products are made with natural ingredients extracted from Mother Nature and, in return, we want to help take care of the environment. From waste, energy and the products we sell to the suppliers we work with, we want our impact on the planet to be as small as possible.

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We are an omnichannel retailer and have invested c. £30m in recent years on technology that has transformed our online and mobile offerings. Our website is now fully integrated with our flagship store network, providing an easier and more seamless shopping experience for our customers. Building on our existing home delivery service, click and collect means customers no longer have to wait at home for deliveries and can order from the convenience of their mobile phone or tablet, picking up at their local store . Our store associates can also use iPads to review products and solutions with customers and then help them choose products in-store or order online.

We have also invested in developing online proposals to support our international franchise network. All of our franchisees in China, Singapore and the United Arab Emirates are supported by the Holland & Barrett local market website, and in China we have also launched the Holland & Barrett proposition on the local and international Tmall websites. India is our fastest growing franchise market and online sales are now available through the website of the local franchisee, Apollo Hospitals.

Overall, Holland & Barrett ships products to more than 30 countries, well beyond its existing store network that covers 14 territories.

As one of the world's leading health and wellness retailers, we understand that it is our duty to set the gold standard in terms of regulation, consumer safety and labelling.

Holland & Barrett International is a long-standing member of the Health Food Manufacturers Association, working effectively to represent the interests of the UK natural health products industry at all levels of the legislative, regulatory and parliamentary.

As part of our membership, we fully comply with the HFMA Code of Practice to raise standards across the industry when it comes to the labeling and marketing of our products, in line with the Health and Nutrition Claims Regulations, established by the European Commission on Food Safety. Authority. We ask all of the thousands of suppliers we work with to hold themselves to the same high standards when it comes to producing and marketing their own products.

We are committed to the safety of our customers with all of our products. Our charter includes a commitment that every sales associate is "qualified to advise", but at our head office, our safety and technical advice ensures that our products are manufactured in a way that ensures the safest possible experience for our customers, and we always urge all clients to speak with their GP before embarking on a new nutritional routine.

Our business is based in the town of Nuneaton in Warwickshire, where the Holland & Barrett International business is proud to support the local community, providing over 350 local jobs, in a location that has become the heart of Holland & Barrett International.

Our international warehousing and distribution center is located in Burton-Upon-Trent, Staffordshire, and is the backbone of the global supply chain for our more than 1,300 stores, as well as our fast-growing internet retail division. The facility manufactures and packages bespoke finished products in some ranges, includes a sports powder production line, and controls the warehousing and distribution of the entire Holland & Barrett product range. To help service our fast-growing international network of owned and franchised stores, we have invested in the opening of new distribution and warehousing centers in Dublin, Ireland, and Beverwijk, The Netherlands.

More than 4,000 talented and dedicated people work as part of the Holland & Barrett International team, including those who help grow the Holland & Barrett franchise around the world. The majority of our associates (3,400) work in the UK and the Republic of Ireland, including our stores in both markets, our headquarters in Nuneaton, and our distribution, production and warehousing facilities. About 700 associates take care of our own stores and distribution in Belgium, the Netherlands and Sweden.

There are a total of 1,368 Holland & Barrett stores around the world, with a presence in the markets of 16 countries. The majority of our portfolio is in the UK with 715 owned stores. We also have stores in Belgium (20), Sweden (4), the Netherlands (182) and the Republic of Ireland (52), all of which have fully supported websites. The rest of our portfolio comprises franchised stores and stores in stores.

Our rapid international expansion has been fueled by a combination of franchises and acquisitions. Our first acquisition, the De Tuinen chain (67 stores, now 182) in the Netherlands was made in 2003 and our first franchise abroad was agreed in 2008. We subsequently acquired the Belgian health and wellness chain Essenza (13 stores, now 20) in 2013. Both businesses operate under the Holland & Barrett brand. We opened our first own store in Sweden in 2015 and that same year we celebrated the opening of our 100th franchised store in the city of Taiyuan in China.

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